We make every effort to run on time with appointments. We believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text/email.

If you can’t keep an appointment, please notify us immediately. Missed appointments represent a cost to us, to you and to other patients who could have been seen during the time that was reserved for you. For this reason, we require 24 hours notice to cancel a well visit or consultation appointment to avoid being charged a $50 cancellation fee. Same-day rescheduling is considered a cancellation and will incur the fee. These appointments are booked months in advance and cannot be filled if they are cancelled or rescheduled the same day. No-shows will also be charged the cancellation fee.

Prescriptions will only be refilled during regular office hours. The on-call physician will not prescribe or refill any medication after office hours. When requesting a refill, please use the patient portal for faster service. Allow 5 business days for us to complete your request. We will make every effort to handle your request in the shortest time possible. Provide the name and the address of your pharmacy along with the name of the medication, dosage and quantity. No prescriptions for any scheduled medication such as narcotics, Ritalin or Adderall will be renewed over the phone.

If you are insured by one of the plans in which we are a participating provider, we will gladly follow the contractual arrangements. It is your responsibility to know the limits and coverage of your specific health insurance policy. You must have your plan ID card at the time of each visit and must be prepared to pay your co-pay, deductible or any services that are not covered by your insurance. We require payment at the time of service. We are pleased to accept cash, check, MasterCard, Visa or Discover for your convenience. If you are on a plan for which we are out of network, our business office will be happy to provide you with the necessary paperwork for you to file with your insurance company. Our business office is available to answer any questions you may have regarding your account.

For complete financial and insurance information, visit our dedicated Billing & Insurance page

When requesting your child(ren)’s medical records to be transferred to another physicians office, you will need to sign a release of information form. Please be advised that the required time to complete your request is 2 weeks. In the event you are requesting copies of the medical records yourself, there will be a fee per child in accordance with Georgia Statute 31-33-3. We will make every effort to complete your request in the shortest time possible.

Due to high demand for physical and immunization forms, standard processing takes 3-5 business days to complete.

Form Processing Options:

• Standard processing: $10 per form (3-5 business days)
• Expedited processing: $25 per form (completed within 24 hours) 

We will do our best to get your forms to you as soon as possible. Thank you for understanding.

Forms requiring $10 fee:

• Sports Physical Forms
• College Health Forms
• Camp Forms

Katie Beckett forms require a $25 fee due to their complexity.

Once completed, we can have the forms available for you to pick up at the office, we can upload them to your child’s portal or we can return the forms to you by mail or by fax.

⚠️ CALL US DIRECTLY if you think your child needs to be seen TODAY DO NOT use the portal for same-day concerns – it’s much easier for us to accommodate urgent needs when you call!

Use the Portal for:

• Prescription refills
• Non-urgent questions
• Forms requests
• General concerns that can wait

Call the Office for:

• Same-day sick visits
• Urgent concerns
• Questions about symptoms that worry you

Our providers follow the American Academy of Pediatrics’ immunization guidelines to ensure your child’s optimal protection. We highly recommend that your child receive immunizations on a regular schedule. These immunizations will keep your child protected against certain childhood diseases. 

If you are interested in an alternative schedule. We will do our best to work with you within safe parameters.

If your child has a life-threatening emergencies, call 911 immediately. For non-emergency after-hours medical needs, visit Children’s Healthcare of Atlanta (CHOA) Scottish Rite Emergency Department or CHOA Urgent Care Centers—check www.choa.org for locations and wait times.

Our practice provides 24/7 on-call provider coverage for urgent situations by calling (770) 664-0088. After-hours calls are handled by our answering service and CHOA’s nurse advice line, where experienced pediatric nurses can assist you or escalate your call to our on-call provider if necessary.

Please note that medications and refills are not prescribed outside regular business hours, and our after-hours service is reserved for urgent situations only. Do not use the patient portal for urgent concerns during or after business hours.

When calling after hours, please have ready your child’s name, date of birth, the nature of the issue, and your contact information, and ensure your number is not blocked.

We’re here to help! Contact our friendly office team at (770) 664-0088 – we love helping families understand our policies and finding solutions that work for everyone.